JomDrama Support

Help, FAQs and contact information for JomDrama users

Contact Support

If you have issues with withdrawals, playback, rewards, or account feedback, please contact us:

Email: JuttinGies@gmail.com

We usually respond within 2–3 business days.

FAQs

Do I need to register an account? No registration is required. You only need a valid PayPal email to request withdrawals.
How long do withdrawals take? Withdrawal requests are usually reviewed and processed within 3–5 business days. It may take longer during holidays or peak periods.
Why did my withdrawal fail? Please check that your PayPal email address is correct and in a valid format. An invalid email may cause the request to fail.
What should I do if video playback is not working? Try switching to a stable network, restarting the app, or clearing the app cache. If the issue continues, please contact support with your device model and app version.
Can my rewards become invalid? Yes. If cheating, exploitation, bugs, hacks, or API abuse are detected, rewards may be invalidated according to our Terms of Use.